customer help

general questions

• contact us
• bulk orders (need a lot of stuff?)
• tax exemption information
• unsubscribe from emails
• discounts & coupons
• price matching

store questions

• associate checkout
• store hours & locations
• receipt or invoice requests
• in-store tax exemption
• forms of payment (in store)

online order questions

• what's my order status?
• can I change or cancel my order?
• missing, wrong, or damaged item?
• why was my order canceled?
• my package says delivered, but didn't arrive!
• item limits

online shipping questions

• how long will shipping take?
• how much does shipping cost?
• what delivery services are used?
• do you ship to military addresses?
• do you ship outside the USA?

online payment questions

• online forms of payment
• i'm having trouble checking out!
• when will my card be charged?
• how is tax calculated?
• do you accept coupons or promo codes?

online account questions

• where is my account?
• online tax exemption
• ordering on 5B.com