Renee Powell

to find your local 5B & view their store hours, phone #, & more, pls view our store locator here :) 

We have $7.95 flat rate shipping fee on all orders!   All orders are shipped via standard shipping (FedEx Smart Post/UPS Sure Post). Most orders arrive in 5-7 business days**depending on carrier vo...

Typically, we cannot cancel an order or change an address once the order has been placed.    However, if you contact us right away, depending on how far along your order is in the stage of processi...

Need a lot of stuff?   We can help! All large/bulk orders* are handled through our store locations.  Five Below reserves the right to limit or exclude items from bulk purchases. Please see our Term...

If you are a vendor trying to receive payment on an invoice, please send the invoice(s) to noreplyexpenseinvoices@fivebelow.com.  If you are a landlord trying to receive payment on an invoice, plea...

New Store Applications: Applications for new stores are available online 45-60 days before the store opens.  If you don't see the store, check back soon!   That said, you can find the application d...

If my pick-up order is canceled, when will I see a refund? we do not charge you for an order until it is picked up, therefore, any charge that appeared on your account when you placed your order w...

To change your Pick Up store location, please do the following:  Head to the upper right corner of our website where it says "your store".  Click on the current store & a drop-down will come up an...

Orders can be picked up by the customer that placed the order, or a designate, as long as they have the "ready for pickup" email (with your order #).  You do not need to “add their name” to your o...

We're sorry to hear you're having trouble checking out!  Here are a few options to try that usually do the trick!  Go onto your web browser and clear the history, cookies, and cache. Then, retry t...